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The Secret "Human" Strategy Behind 7-Eleven's AI Assistant
What happens when your recruiting AI is so incredibly human that your store managers ask to meet it in person?
On this episode of The Chad & Cheese Podcast, Rachel Allen (Senior Director of TA at 7-Eleven) is back to talk about the rollout of Rita, their game-changing AI recruiting assistant. But this isn't just a story about throwing tech at a problem; it’s an absolute masterclass in operational empathy and strategic patience.
Rachel explains why the corporate giant took a bold tactical pause on their tech rollout during their chaotic 100 Days of Summer peak season, proving that sometimes in talent acquisition, you have to slow down to speed up.
We also look under the hood at the massive cost savings 7-Eleven captured by eliminating expensive, wasteful evergreen job postings and replacing them with a highly visible, automated routing system.
